Our product support services cover the life cycle of your product. Each life stage of product has unique support requirements. We have developed and supported products sold by Panasonic and the former Digital Equipment Corp. For each stage, we offer:
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Product Support in the Pre-release Stage:
There is considerable work required to get a product ready for sale. We know how to get reliable products out the door. In the pre-release stage, we assist our clients with:- Product testing to find issues before release.
- Test fixture design
- Device characterization and measurement
- UL and FCC certification.
- Reliability testing
- Documentation preparation
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Product Support in the Production Stage:
Once a product is shipping, we offer traditional technical support including:- Sales and customer support
- Field applications engineering
- Problem analysis and resolution
- Failure analysis
- Installation and repair
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Product Support in the Mature Stage:
As a product matures, product changes become necessary to offer new features or to extend the life. In the mature stage, we offer:- Functionality upgrades
- Obsolescence management
- Reliability enhancements
- Installation and repair
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Product Support in the Retirement Stage:
As product retirement becomes near, it is important to develop a migration path for your valuable customers. At this stage it becomes necessary to understand customer applications and emerging needs to develop a successful migration strategy.- Sales and customer support for transitions to new products
- Obsolescence management
- Product repair